About Vocal Customer Support

The job of Vocal Customer Support is to help our customers (and those acting on behalf of our customers) address questions regarding Vocal’s range of services. We can be contacted via telephone or the internet (web or email) between 9:00am and 5:30 pm GMT Monday to Friday, excluding bank holidays. For service affecting support requirements, our after-hours call centre will escalate your request to an on-call Customer Support adviser.

For self-help, we have developed the Vocal Knowledge Base, available on this site. The Knowledge Base contains information that can answer many questions you may have.

For more information please feel free to contact us.