Escalation

As part of our ongoing relationship we are working toward implementing formal escalation plans with our customers. The escalation plans enable Vocal to contact your organisation in the event of system downtime, failure and other system affecting issues.

We use a dedicated version of iModus called SequenceCall for this purpose. This ensures that we get at least one response from your organisation, rather than just rely on a simple email or text “blast”, with no auditing or response management.

To ensure we can manage this process effectively please contact Customer Support to discuss your escalation plans.

For more information please feel free to contact us.