iModus offers you resilient and flexible methods of sending messages, including live voice, SMS, email, HTML email, Text to Speech, BlackBerry PIN and pager. This variety of reliable methods gives you the options you need to ensure that your critical notifications always reach their recipients by the most successful and suitable means possible.
The abilty to control the delivery of every message sets iModus apart from other notification systems. At the point of sening a message, you can control exactly how each message is sent. Messages can be broadcast to all users and devices simultaneously, sequenced to users by their preferred devices, or escalated to other users if no response is received.
Notification
Message Broadcast to All
The simplist form of broadcast notifications, iModus give you the ability to send your message to everyone, within a few short minutes.
Sequencing and Escalations
Gain control of message broadcasting and reduce communication costs. Use message suqueancing to specify exactly how you send messages and loop until a response is received, mirroring your normal escalations.
Groups and Filters
Communication Groups
Organise your iModus contacts into communication groups, enabling you to control and target your communications. Send messages to communication groups based on departments, job role, company hierarchy or any factors important to your organisation.
User filters
User filters, is another way that iModus offers users more control over message delivery. They enable a user to send a message to a list of individuals, but defined by characteristics. For example,”all fire wardens” on “the ground floor” of the” London office”,”trained in first aid”.
Additional Messaging Capabilities
Message Templates
When you are ready to draft your message, you can opt to choose from a message template. Set up any number of message templates, with pre-authorised messages, so you’re ready to communicate immediately.
Send Messages with Live Voice
Improve your resilience and your message response rates by delivering voice messages to both mobiles and landlines. Attach a voice clip to the messages that you send, so recipients can hear your message and your familiar voice, for reassurance during times of crisis. Organisations that use voice broadcasts statistically have higher response rates than those who do not.
Scheduling
Send messages to the right device, at the right time by scheduling message delivery, setting time based parameters for your message delivery. When a crisis hits in the middle of the night, you can have the system message home landlines before mobile devices. Know exactly who is available, on or off call and likely to respond to your notifications based on your work schedules and rota’s.
Setting Message Priority
With iModus, you can set the priority of your message – Low, Medium or High.
iModusMail
When you need to make sure that messages do not get missed, iModusMail offers another way of displaying high, medium and low priority messages. iModusMail delivers messages directly to your desktop, not your email inbox, makng sure they can’t be overlooked.
2 Way Message Acknowledgements
At the point of sending a message, the iModus acknowledgement/retry facility, gives you the ability to request that your message recipients confirm that they have received and read your message.
Message Audit & History
Access a full audit trail of messages that have been sent or are due to be sent. View how they have been delivered, who they have gone to as well as any associated acknowledgements and replies.
Other Methods of Sending Messages
Send your Messages through a Bureau Service
When you can’t get online, our Bureau Service can send a message for you. As long as you can access a phone line – any phone will do – our Bureau Service can send your message to the groups you choose.
Remote Message Raise
Raise a message to any of your iModus groups directly from your mobile phone or email system. There are 2 different types of remote initiation, SMS Raise and Email Raise.
iModusActivate
Send a message from anywhee, by accessing your iModus platform from your BlackBerry device.
Discover how iModus can help you gain control over the delivery of your critical communications – contact us on 0800 035 0081 or email us on sales@vocal.co.uk for more information.