Access to support – your way

Whether you want to talk to someone, read instructions, see how something works or participate in live learning there’s a support solution that will work for you.

  • The Vocal Customer Support Team is available from 9am – 5pm, Monday to Friday (excluding bank holidays) on 0800 035 0081.
  • Outside these hours, your call can be routed to the on-call customer support advisor, providing you have the appropriate service level agreement in place.
  • Ask about our webinars or a GoTo Meeting to run through specific functionality in iModus.
  • Focus Groups and User Forums are on the agenda for 2012. Dates will be published soon.

Our New Managed Services Approach

On 1st March, we’ll be launching our new Managed Services approach for delivering the best customer support possible. Management of data and system testing is an integral part of this approach. Our new Managed Service agreements will offer different levels of customer support, which will give you the opportunity to gain our support to the degree that you need.

We’ll be releasing more information about this during the month of February. If you have any questions or are interested in learning more, please contact us on 0800 035 0081.