‘…delivering support the way…you want it…’
As well as providing the most innovative solutions to customers challenges, Vocal provides an accomplished technical team, dedicated account management team and a highly trained customer service team which are matched with professionalism and a high level of technical knowledge at all times. With headquarters in the UK and centre’s for sales and partner service around the world, Vocal is able to support every customer wherever they are.
Consultancy and Implementation
With over 1500 implementations of the iModus suite Vocal have refined the process of implementing customer solutions. Vocal’s account management team work with you to understand your requirements and the issues that iModus can help you resolve. This “needs gap” analysis helps us to implement iModus so it meets both your operational and commercial needs, and is scalable for future requirements.
Training
When you attend one of Vocal’s classroom based learning sessions you will get more than just the latest guidance on how to use your iModus system. You will have the opportunity to share knowledge and best practice with other users to help you get more from your system.
Support
No two customers are the same. This is why Vocal offers a range of basic to Corporate Plus 24/7 service and support level agreements that are tailored to suit your needs. You will also have a dedicated Account Manager and access to a range of collateral to help you use iModus effectively.
Vocal also offer a range of additional system management and administrative services including generating reports on incidents and maintenance of your plans and importing and exporting your data to save you time.
100% Uptime guarantee
iModus is built on a robust platform within a resilient infrastrucure. Vocal through its Managed Service Agreements commits to delivering customers a 100% available service.
Implementation
Already an iModus customer? Click here for the Vocal checklist to ensure you have reached the complete implementation of iModus within your organisation.